1. Check-in time is from 15:00 onwards and check-out time is 12:00 noon. Early check-in and Late Check Out surcharge shall be applied as per Hotel Policy. 2. The guest that is present to check-in must be 21 years old or above. The guest’s complete address is required by Law. 3. All rooms are NON-SMOKING rooms. In violation of such terms, the Guest is immediately liable to pay a Penalty Fee of RM100 ( Security Deposit to be fully forfeited) and will be further held responsible fee payment of all charges resulting from the smoking violation including, but not limited to smoke damage or the removal of smoke residue including painting & cleaning. 4. Wearing Helmets, Bringing in Pets, Hazardous Chemicals and Pungent-Smell Fruits like Durian and Mangosteen into the Hotel Areas & Rooms are STRICTLY PROHIBITED. 5. Each room can accommodate up to maximum 2 pax only, unless otherwise regulated. 6. Regardless of charge instructions, the guest shall acknowledge and be personally liable for the payment of all charges increased during their stay at J SUITES HOTEL KUALA TERRENGGANU. 7. The guest will be held responsible for any loss or damage to J SUITES HOTEL KUALA TERRENGGANU accused by themselves, their friends or any person for whom they are responsible. 8. As per the Keeper Act 1952 ( Section 4 ), the hotel shall not be liable for any loss or injury to the guest’s personal belongings and valuable like money, jewelry or any valuable in the guest’s rooms. 9. Upon check-in, the guest will be required to pay a refundable security deposit of RM100 in cash to the Hotel. The deposit will be refunded to the guest upon check-out (minus any amount deducted for the damage/loss to the hotel property if say) 10. All Room Key Cards must be returned to the Front Office upon check out. We will collect an additional refundable deposit of RM20.00 per card (as a penalty) upon check-out if the key is not returned. 11. Housekeeping services – to inform front office to Make Up room for stayover guests – Last call before 5.00pm 12. Maintenance services – To have direct access to all rooms to carry out Maintenance services when it is deemed necessary. 13. We would like to highlight to you that based on our official hotel policy, payment received by our Hotel Staff are NON-REFUNDABLE after the guest has acknowledged receipt of the key card(s) and completed the check-In process at our Front Office. I understand, agree to the terms and condition in this registration.
